Returns & Exchanges
If you wish to cancel or change your order please email firstname.lastname@example.org and we will get to your order as quickly as possible. When an order has already been shipped, it cannot be cancelled.
Returns & Exchanges
In accordance with the ACCC, tobarwynandback.com does not issue refunds for ‘change of mind purchases’. However, if you believe your item has been damaged or is faulty, please email us and we will endeavour to resolve your issue.
Further, as customer satisfaction is our top priority, while we hope you are delighted with your order, if you are not perfectly satisfied with your goods we will do everything in our power to rectify the situation, on a case by case basis. Please contact us on email@example.com if you have any issues with your order.
When possible, we offer an exchange for ‘incorrect size’ on full-priced items if the item is returned to use within 10 days of purchase, unused, and in original condition and packaging. Please contact firstname.lastname@example.org as soon as possible if you would like to do this.
Please note returned items must be shipped at your expense and we cannot be held liable for missing parcels. We recommend you ship your returns to use using a registered, track-able and fully insured service. If the item is confirmed to be faulty or damaged, once we receive the return, we will issue a full refund for the item cost, including shipping costs, within 7 days of receiving the item.
Please ensure to email us before you return an item specifying why you are returning it.
If we cannot replace your return, we will provide a voucher for you to use on tobarwynandback.com to the value of your original item to use within six months.
I’m currently still playing with the Shopify system because I was hoping to set up a 50% deposit for pre-orders rather than full 100%. If you do want to secure an order ASAP and prefer to deposit 50% only, shoot me an email!
Pre-ordering is simple. You can chose your size and colour of the items available for pre-order (Weekend Shorts and Racing Dress) and go through the shop. Once I receive enough orders for that product I’ll email you letting you know I’m going into production.
Production takes between 3-5weeks and while all fabric/fastenings are in stock, timing depends on other work that the manufacturers, CGT, have on at that time. We will do out best to get these to you as soon as possible. We will email you to notify you when they are despatched.
If at any point between pre-order and receiving goods you decide you no longer want the product, get in touch, and we’ll give you a store credit for the deposit amount you paid.
We would love all of our orders to be dispatched through our mates at Momentum Messenger. It’s better for the planet, better for road congestion, better for you to receive your parcel from a local on a bike, and more often than not, you’ll get your parcel faster! For this service, we charge $10, and if your order is placed before noon, you will receive your parcel that afternoon or the following day. Unfortunately, this small business owner works a few part-time gigs and can not always be home in the mornings to receive and dispatch orders. We will do our best to get your order to you as fast as possible. We realise cycle delivery isn’t always feasible. If you live outside these Momentum Messenger delivery range zones, we will have to dispatch your order via Australia Post. We charge $10 flat-rate shipping fee with Australia Post for all Australian orders or $15 for express. Delivery times are based on their terms and can be accessed here.
If your order will not be delivered within the time-frame specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.
We will happily ship items overseas. Shipping costs range from $10-$20 for standard international postage, with a tracking code. You are also welcome to purchase insurance for your parcel. Due to varying costs between country and parcel size and weight, if you would like an item please get in touch and we will only charge you what we pay for shipping your order to you. Contact us at email@example.com.
This option is not encouraged as we do not have an office space or 9-5 business location, and rather, operate from a bedroom between part-time gigs. However, if you would like to speak with us about a local pick-up in Melbourne, please email us at firstname.lastname@example.org.
Once your order has been placed you will receive email confirmation stating the details of the transaction. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. We will endeavour to process and dispatch your order in no more than 2 business days. You will receive a follow up email when your order has been handed over to the chosen delivery service provider, and you may receive a further email from us regarding feedback, as we are committed to improving and evolving our products.
In order to communicate tech characteristics to you guys, I designed some little icons that I think pretty clearly indicate a feature/ as opposed to those really cryptic icons made of squares and water droplets and dotted lines and look like they should be in a science journal.
If you’d like a more in-depth description of our research into fabric technology, and links to other sources of information regarding textile tech, you’ll find it here.
/ means the fabrics inhibits the growth of micro-organisms. i.e. bacteria, fungi, yeast and algae, that can cause odours and degradation of fabric.
/ can handle more wear and tear than standard fabrics.
/ this fabric stands out and you can see it from a distance.
/ this fabric keeps your warmth in, or reduces heat-loss for the wearer
Locally Milled Fabric
/ this refers to fabric that was made here - in Melbourne!
/ this means the fabric ‘wicks’ sweat away from the garments.
/ this means the fabric can be dried relatively quickly!
/ this means there are some fibres that have been salvaged from waste and put into a new product rather than using all virgin fibres.
/ AKA reflective, this means that a fabric appears to be glowing when viewed from the same angle as a light source.
/ it’ll move with you! Wither the full garment or parts are stretchy and allow for movement/activity.
/ this means the garment offers more protection from UV rays that a ‘regular’ item of clothing - has a good UPF (ultraviolet protection factor).
/ this means not easily penetrated by water.
Please refer to garment swing tags for care. If you have any queries or concerns, please get in touch with me via email at email@example.com.
Reflective garments such as the Street Vest or pocket flap on the Weekend Shorts, must be cared for with extra care, so I mention this here.
The reflective fabric and vinyl (all 3M) is composed of many tiny glass beads, and a layer of 'glue' on top to keep them together and provide some protection. This top layer is susceptible to being worn away by bleach and harsh stain removers. In fact, in trying to treat some new garments for minor production errors, I tried using stain remover and even though I was exceptionally careful to not use it near the reflective decal, some of the glue coating has been stripped back in the wash so it looks a little scratched. I, personally don't mind this, clothing that looks like it's been worn and used, but if you'd like a like-new garment, please only use regular soap, wash inside out or by itself, in cold water (reflective fabric doesn't like high heat), and lay flat to line dry. Not dryer, no dry-cleaning, no ironing!
Some useful external links/
When I set out to produce these garments I always wanted to do ‘real’ sizes, however when I learned about ‘standard’ sizing and the intricacies of production (cutting, digital grading, MOQs) I realised that it would be almost impossible to accommodate all people with one small run of 60-80 units per style. I decided to start with ‘Small, Medium and Large’ based on medium being me and my brother and my close mates Kiki and Lachie (there was a bit of range in a Medium I found) the more petite mates I had by going down one standard size, and then going up one standard size.
Much later down the track when I could afford to produce final samples and do test fits I made some minor changes to patterns, and shifted the gown patterns down a size – as I felt the ‘Large’ was much closer to a standard Medium. As such, I would love to produce a larger size, but I need to gauge interest first as it’s an expensive item to produce! So please get in touch if you have an interest in this.
As such, please refer below to measurements of flat garments (not of bodies) and email us at firstname.lastname@example.org if you have any queries not covered here. Please include the style you are intending to purchase and your measurements. Pre-orders of the Weekend Shorts and Racing Dress are available and I can supply sizes for trying on if you’d like. Just shoot me an email at email@example.com / ta!
What I’ve been able to produce is a selection of garments that suit a limited segment of people, which is a bummer. I’m really sorry if the provided sizing doesn’t accommodate you / but I’d really love to change this. Please get in touch and I will do my very best to accommodate you. Thank you in advance for your time and understanding as I learn how to best navigate the issue of sizing in small-run production in Australia.
S M L width of shirt, flat/ 49cm 53cm 57cm shoulder width/ 45cm 46cm 48.5cm arm length from shoulder to end of cuff/ 63cm 66cm 68cm length from shoulder to hem/ 68cm 70.5cm 75cm
(available for pre-order)
S M L waist/ 70cm 74cm 80cm bust/ 95cm hips/butt, widest point/ 96cm 100cm 108cm shoulder to waist length/ 40cm 42cm 43cm waist to hemline/ 90cm 90cm 90cm sleeve opening/ 24.5cm 26cm 27cm sleeve length, from shoulder/ 29cm 30cm 30cm zip length/ 44cm 44cm 44cm XS S M waist/ 62cm 65cm 70cm bust length at front/ 22cm 22cm 22.5cm bodice depth at back centre/ 15cm 15cm 15cm skirt length from waist to hem/ 101cm 101cm 101cm chest width at front/ 37cm 38cm 41cm zip length/ 34cm 34cm 34cm S M L width of vest at waist, flat/ 48cm 50cm 52.5cm shoulder width/ 44cm 45.5cm 47.5cm shoulder to base i.e. length/ 54cm 56cm 57cm chest width at front/ 36.5cm 38cm 40cm S M L waist stretched out/ 90cm 94cm 98cm waist elastic relaxed/ 65cm 68cm 72cm hip/butt/widest point of pants/ 104cm 108cm 112cm length, hip to ankle/ 98.5cm 99.5cm 100.5cm depth of crotch at front/ 36cm 37cm 38cm
(available for pre-order)
S M L waist flat/ 68cm 72cm 80cm waist stretched/ 72cm 78cm 85cm hips/butt/ 94cm 100cm 106cm inseam/ 6cm 6.5cm 7.5cm waist to end of hem/ 38cm 39cm 41.5cm leg opening/ 66cm 68cm 73cm