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Returns & Exchange

Posted by Adrian Beyerle on

CANCELLATIONS

If you wish to cancel or change your order please email hi@tobarwynandback.com and we will get to your order as quickly as possible. When an order has already been shipped, it cannot be cancelled.

RETURNS & EXCHANGES 

In accordance with the ACCC, tobarwynandback.com does not issue refunds for ‘change of mind purchases’. However, if you believe your item has been damaged or is faulty, please email us and we will endeavour to resolve your issue.

Further, as customer satisfaction is our top priority, while we hope you are delighted with your order, if you are not perfectly satisfied with your goods we will do everything in our power to rectify the situation, on a case by case basis. Please contact us on hi@tobarwynandback.com if you have any issues with your order.

When possible, we offer an exchange for ‘incorrect size’ on full-priced items if the item is returned to use within 10 days of purchase, unused, and in original condition and packaging. Please contact hi@tobarwynandback.com as soon as possible if you would like to do this. 

Please note returned items must be shipped at your expense and we cannot be held liable for missing parcels. We recommend you ship your returns to use using a registered, trackable and fully insured service. If the item is confirmed to be faulty or damaged, once we receive the return, we will issue a full refund for the item cost, including shipping costs, within 7 days of receiving the item.

Please ensure to email us before you return an item specifying why you are returning it.

If we cannot replace your return, we will provide a voucher for you to use on tobarwynandback.com to the value of your original item to use within six months.

PRE-ORDER

I’m currently still playing with the shopify system because I was hoping to set up a 50% deposit for pre-orders rather than full 100%. If you do want to secure an order asap and prefer to deposit 50% only, shoot me an email!

Pre-ordering is simple. You can chose your size and colour of the items available for preorder (Weekend Shorts and Racing Dress) and go through the shop. Once I receive enough orders for that product I’ll email you letting you know I’m going into production.

Production takes between 3-5weeks and while all fabric/fastenings are in stock, timing depends on other work that the manufacturers, CGT, have on at that time. We will do out best to get these to you as soon as possible. We will email you to notify you when they are despatched.

If at any point between pre-order and receiving goods you decide you no longer want the product, get in touch, and we’ll give you a store credit for the deposit amount you paid.

 


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